Operational risk

Handling the risks of rapid recruitment

An unprecedented recruitment process has taken place in recent years to handle the payment protection insurance scandal. The financial services industry has had to rapidly embrace the challenge of hiring staff in their thousands, but lessons learnt from…

Top 10 op risks: IT failure

The sixth in our series of top 10 op risks for 2014 looks at IT failure. System crashes are an embarrassingly public way to lose money – and will become less and less affordable as transaction speeds grow

Top 10 op risks: AML

The fourth of our series of top 10 op risks for 2014 looks at anti-money laundering. Preventing money-laundering is set to become just one aspect of the broader effort to clamp down on all kinds of illegal transactions

Top 10 op risks: board overstretch

The second in our series of top 10 op risks for 2014 focuses on the boardroom. Regulators and governments are loading new responsibilities on to directors – adequate board membership has never been more important

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