Payment protection insurance (PPI)
PPI complaints continue to taper in late 2013
£14.8 billion paid out but growth is slowing
Signs of hope as PPI complaints start to taper
Ombudsman reports mis-selling appeals levelling off
Lloyds' £1.8bn PPI provision shows cost of failure still rising
Lloyds Banking Group allocates another £1.8 billion to PPI compensation, as banks face new £1.3 billion bill for identity theft protection mis-selling
PPI complaints continue to fall as banks hasten payouts
PPI complaints continue to fall as banks hasten payouts
RBS review heralds tighter focus on small business lending
The news of a regulator-ordered review of RBS's lending shows that the FCA plans to tighten up oversight of treatment of small businesses as well as retail customers
Top 10 op risks: tighter consumer regulation
The last in our series of top 10 op risks for 2014 looks at tighter consumer regulation. An industry plagued by scandal will now face closer regulatory attention on its retail side
Handling the risks of rapid recruitment
An unprecedented recruitment process has taken place in recent years to handle the payment protection insurance scandal. The financial services industry has had to rapidly embrace the challenge of hiring staff in their thousands, but lessons learnt from…
Top 10 op risks: internal control failures
The fifth in our series of top 10 op risks for 2014 looks at internal control failures. Banks in 2014 face the task of improving governance to prevent another year of embarrassing losses
Top 10 operational risks for 2014
Internal failures will prove as dangerous as external threats for the financial industry in 2014
Financial ombudsman: lack of trust behind rise in complaints
10% of consumers will take rejected complaints to the FOS
The huge and mounting cost of PPI
Reaping the whirlwind
Mis-selling: the true cost to financial institutions
Banks are expected to spend millions on staff, fines and fees for handling complaints
Banks to pay £400m in fees to ombudsman over PPI complaints
£900 fee per PPI claim handled has seen banks rack up millions in charges
PPI payouts heading for £11 billion mark
FCA figures show no sign of slowing as banks step up provisions for payouts
Cyber threats and aggressive regulation
Open to attack
Top 10 op risks: incentives and compensation
Top 10 op risks: Incentives and compensation
Top 10 operational risks for 2013
Old and new dangers