PPI disputes becoming more complex – Ombudsman
The UK Financial Ombudsman Service has warned that investigations into mis-selling complaints are becoming increasingly "complex and entrenched"
Payment protection insurance (PPI) mis-selling cases are increasingly complex and taking longer to resolve, the UK's Financial Ombudsman Service has said in its annual report released on May 19.
The report comes a month after the Financial Conduct Authority (FCA) highlighted the importance of co-operation by fining Clydesdale Bank £20.67 million for providing false information to the Ombudsman between May 2012 and June 2013 regarding its customers' PPI policies – the largest ever penalty of its
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