Mis-selling
FCA's mis-selling focus switches to payday lenders
Misleading advertising common among high-interest loan providers
UK regulatory penalties on course for record-breaking 2014
Financial Conduct Authority fines look likely to top 2013's £335m total
Op risk staff must challenge bosses to tackle conduct risk
Deference to senior management may allow poor conduct to continue
Interest rate hedge mis-selling bill tops £1 billion
Redress payments still rising for UK banks over unsuitable rate products
Managing conflicts of interest to mitigate conduct risk
Financial institutions must ensure clients' interests aren't compromised
PPI complaints continue to taper in late 2013
£14.8 billion paid out but growth is slowing
Conduct risk and PBR questions for Allstate CRO
CRO challenges at Allstate
"Worst trade of all time" pits Santander against Portuguese client
Interest rate swap with €79 million notional is nearly half a billion euros underwater
UK appeal court reduces payout risk for mis-sellers
FOS award prevents civil suits, judge rules
Signs of hope as PPI complaints start to taper
Ombudsman reports mis-selling appeals levelling off
First stage of IRHP redress complete
FCA-ordered review finds 18,737 'non-sophisticated customers' sold hedges, most against the rules; payout could reach £2.67 billion
Benchmark survey and Lloyds/Bank of Scotland fine underline need for bonus scrutiny
£28 million penalty for poor incentives – but op risk still largely excluded from pay policies, survey finds
Schedule slips and costs rise on rate hedge payouts
UK regulator reveals that banks will miss deadline for compensating interest rate hedge mis-selling victims
RBS review heralds tighter focus on small business lending
The news of a regulator-ordered review of RBS's lending shows that the FCA plans to tighten up oversight of treatment of small businesses as well as retail customers
Projected cost of rate hedge mis-selling rises
Latest FCA figures show first stage of mis-selling review almost finished, but payouts rising and may hit £1 billion
Top 10 op risks: tighter consumer regulation
The last in our series of top 10 op risks for 2014 looks at tighter consumer regulation. An industry plagued by scandal will now face closer regulatory attention on its retail side
Handling the risks of rapid recruitment
An unprecedented recruitment process has taken place in recent years to handle the payment protection insurance scandal. The financial services industry has had to rapidly embrace the challenge of hiring staff in their thousands, but lessons learnt from…
Top 10 op risks: internal control failures
The fifth in our series of top 10 op risks for 2014 looks at internal control failures. Banks in 2014 face the task of improving governance to prevent another year of embarrassing losses
Top 10 operational risks for 2014
Internal failures will prove as dangerous as external threats for the financial industry in 2014
UK banks improving on sales incentives, says FCA's Wheatley
Three out of four major UK banks now link incentives to more than just sales, regulator says
Financial ombudsman: lack of trust behind rise in complaints
10% of consumers will take rejected complaints to the FOS
The huge and mounting cost of PPI
Reaping the whirlwind
Mis-selling: the true cost to financial institutions
Banks are expected to spend millions on staff, fines and fees for handling complaints
Special report: GRC
Control failures make the case for attention to governance, as our special report on governance, risk and compliance finds