Techno prisoners

IT disasters can bankrupt companies, so software vendors should be available 24-7. But often mergers and sales mean the software supplier no longer exists in its original form. What can the buyer do then? Joel Hanley reports

Industry complaints are increasing in volume as consolidation in the software sector has led to trading and risk management packages changing owners, leaving the buyer wondering with whom they are dealing.

One such buyer is a risk manager in the cogeneration division of an energy firm on the US east coast. His story is fairly typical of anecdotes heard in today�s market: �We bought our physical gas package from a small independent [company],� he says. �But, after two years, this product

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