Customer care
FSA-authorised firms must ensure they are complying with the basic tenets of treating customers fairly (TCF). So what needs to be done to ensure the various TCF criteria are met? Tim Dolan and Lisa Ordidge
By the end of December 2008, firms authorised by the UK Financial Services Authority (FSA) are expected to be able to demonstrate to themselves and the FSA that they are consistently treating their customers fairly (TCF). While there is still confusion at some firms about what the concept of TCF actually requires, the FSA is clear that firms that fail to meet the deadline on time will, ultimately, be considered for investigation and enforcement action.
Although TCF simply sounds like a
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