From crisis to the new normal in banking – How the Covid-19 pandemic has influenced products, services and op risk

The panel

• Angela Johnson de Wet, Head of Risk for IT Change and New Technologies, Conduct, Compliance and Operational Risk, Lloyds
• Kai Schrimpf, Global Head of Transaction Monitoring, Credit Suisse
• Swapna Malekar, Product Lead, Royal Bank of Canada
• Rich Cooper, Principal, Financial Services, Fusion
• Moderator: John Anderson, Contributing Editor, Risk.net

Covid-19 has had a massive impact on how financial firms deliver their products and services as well as how consumers use them. While the drive towards digital is not new, banks have been forced to prioritise digital banking and payments to support the unprecedented demand for online solutions.

This webinar explores how the Covid-19 pandemic has impacted banks’ interaction with clients, how consumers carry out transactions and the knock-on effect for mitigating operational risk.

Key topics discussed:

• How Covid-19 has acted as a catalyst for change in the move to cashless
• The impact of online transactions on operational risk
• How the increase in online activity has influenced new approaches to onboarding
• The role of open banking in this new landscape and the associated operational risks
• The position regulators are expected to take.

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