Operational resilience means learning from failure

- By Jo Paisley
- 30 May 2019

High-profile IT failures across financial firms have become increasingly common in recent years. The list of missteps – Barclays, Equifax, RBS, TSB, Visa – is lengthy and growing. Combined with the staggering level of prudential and conduct-related failures experienced by the financial system over the past decade, these incidents have naturally sparked great anger – both from the public and

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