Banks grapple with social media risk
In the shadow of the Metro Bank WhatsApp episode, panellists warn banks need to deftly handle social media blow-ups
Just last weekend, Metro Bank was besieged by depositors lining up at its branches to pull out cash and empty safety deposit boxes. Why? A WhatsApp message had claimed the bank was “facing a lot of financial difficulties and may be shut down”. The unsubstantiated message took off like a shot through social media.
Metro Bank responded via Twitter, categorically denying the allegations and trying to reassure its depositors by pointing to its latest financial statement, which showed profits and
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