What History Teaches Bankers about Reputation Management
Richard J Parsons
Introduction
Reputational Risk: A Short Introduction
What History Teaches Bankers about Reputation Management
An Asset–Liability View of Banks’ Reputation
Reputational Risk in the Universe of Risks: Boundary Issues
Corporate Governance Changes Following Reputational Damage in the Financial Industry
Reputational Risk and Prudential Regulation
Managing Stakeholder Expectations
Environmental and Social Risks from the Perspective of Reputational Risk
The Relationship between Reputational Risk Management and Business Continuity
Tracking Reputation and the Management of Perception at UniCredit
Successful Recovery from Reputational Crises: Legitimate versus Illegitimate Risk Case Studies
Reputational Risk Management Across the World: A Survey of Current Practices
Governance as the Starting Point for a Reputational Risk-Management Process
Managing Reputational Risk in a Major European Banking Group
The Implementation of the UniCredit Group Approach
Promotional Banks: An Introduction to Reputational Risk Management
Reputational Risk Management in a Global Insurance Company
Reputational Consequence Management: The Future
“Perhaps a man’s character is like a tree, and his reputation like its shadow: The shadow is what we think of it, the tree is the real thing.”
Abraham Lincoln
WHAT DOES HISTORY TEACH BANKERS ABOUT REPUTATION?
In this chapter the subject of reputation development and management will be examined through a look back in history. Three topics will be explored:
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taking a historical perspective on the reputation of bankers, the case will be made that bankers today would be wise to understand why society does not trust the institution of banking, and specifically its practitioners, the bankers;
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from there the chapter will examine how one of history’s great managers of reputation – Julius Caesar – approached the building and maintenance of his own reputation and that of the Roman Empire; and
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reflecting on the writings of Karl von Clausewitz, Niccolò Machiavelli and Thomas Paine, the chapter will close with a discussion of the link between reputation and the motivation behind building a certain reputation.
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ADAM SMITH AND THE BANKERS’ ‘CONTEMPT OF RISK’
The father of capitalism, Adam Smith, has long been associated with his
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