In the mind of a trader

Use of psychological techniques and behavioural studies is an essential part of designing aircraft cockpits. The same principles are now being applied to energy trading screens, as James Ockenden discovers

Mark Hicks is a psychologist whose speciality is working with people in very challenging, high-risk environments, where making a decision incorrectly can result in either a great deal of personal risk or a great deal of financial loss. From submariners to fighter pilots, Hicks observes people at work – often during times of high stress – and works with them to develop systems that improve their productivity, safety and comfort.

Now, working with software firm Sapient Technology, he is