Building a risk matrix

Wachovia's business lines have risk management at their core. Indeed, its approach to operational risk was created to manage that most testing of operational challenges: a merger. In 2002, the year following the North Carolina bank's tie-up with local rival First Union, the risk management group, led by Don Truslow, Wachovia's chief risk officer (CRO), played a vital role in shaping how the merged entity would build its nascent trading and broader investment banking businesses. "We helped define