Artificial intelligence and the transformation of operational resilience

Nita Kohli

We would not be doing this book justice if we did not discuss the significance of artificial intelligence (AI) and generative AI (gen AI). While AI has been around for a while across various industries, the emergence of gen AI is relatively unchartered territory that is becoming an important focus area across many organisations and industries. Gen AI typically refers to the next generation of artificial intelligence systems that are anticipated to possess greater autonomy, adaptability, and human-like cognitive abilities. It represents a considerable evolution beyond current AI systems, which are often more task-specific and require substantial human oversight and intervention.

At the risk of oversimplification, gen AI refers to algorithms that can be used to create new content or synthesise existing content from large quantities of audio, code, images, text or data sequences. Large language models (LLMs), such as the one used to power ChatGPT, can learn and reproduce relationship patterns in data that are more complicated than previous state-of-the-art models, having the ability to generate compelling content. Those organisations reliant on innovation, data analysis and process