Driving business value

Nita Kohli

This chapter will explore how operational resilience can significantly contribute to organisational success through the intersection of operational resilience and business value. It begins by defining business value as the tangible and intangible benefits derived from organisational activities and investments. By understanding business value in the context of operational resilience, organisations can undergo a paradigm shift, recognising the pivotal role of resilience in achieving operational objectives and driving overall success.

Business value encompasses both financial gains, such as increased revenue or cost savings, and non-financial benefits, such as enhanced reputation, improved customer satisfaction and greater operational efficiency. Driving business value involves aligning organisational strategies, processes and investments to maximise returns and achieve long-term success.

It is important to understand how persistent are the negative effects of a company that has suffered a negative reputation event, and by extension whether negative reputational events have a permanent or prolonged financial impact on a company. What does the market really value more?

Environmental