Operational Resilience: Beyond the Checklists
First published:
ISBN: 9781782724568
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Preface
Preface
Acknowledgements
Abbreviations
Glossary
Foreword by Mike Campbell
Foreword by Raj Sardana
Preface
Introduction
What is operational resilience?
Facets of operational resiliency
Driving business value
How to approach operational resilience
Operational resilience fundamentals
Getting organised around operational resilience
Regulation: Reshaping the financial industry
Understanding impact tolerances: How severe is severe?
Scenario testing: What are severe but plausible scenarios?
Connecting the dots: Resilience, risk and resolution
How resilient are you? The supply chain imperative
Intersection of operational resilience, ESG and climate risk
Artificial intelligence and the transformation of operational resilience
Case study: Covid-19 and the transformational shift in resilience
Closing thoughts: The impact of operational resilience
Appendix: toolkit and guide
Endnotes
References
Welcome to an in-depth exploration of operational resilience! This book is designed as a fresh perspective on the significance of this important topic in today’s dynamic business landscape. In a world characterised by relentless and intersecting disruptions, leaders are waking up to the undeniable truth, that resilience is not merely an option but a crucial requirement for forging a sustainable future.
With over 25 years of experience spanning various functions in the financial industry, including finance, technology and operations, I have devoted the past decade to risk management and resilience, and bring a wealth of expertise to this discussion. My early training as a chartered accountant also provided useful exposure to various industry sectors, including manufacturing, government and healthcare, and helped foster a deep understanding of enterprise-wide organisational operations and core business principles.
While rooted in the financial industry, this book has been crafted with the intent to offer foundational insights that can be applied across diverse sectors. These fundamental concepts serve as guiding principles applicable across a range of operational domains, enriching the
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