On resilience risk, banks prepare to let the bad times roll

Lenders bolster first-line teams and upskill boards as compliance with new rules bites

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Back in the distant pre-pandemic days of 2018, UK financial regulators – reeling from a series of outages at several of the country’s largest high street lenders that left customers locked out of their accounts for more than a week – announced plans to bring together disparate best practice guidance around disaster recovery and business continuity under the banner of operational resilience.

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