Operational Resilience: Beyond the Checklists
First published:
ISBN: 9781782724568
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References
References
Acknowledgements
Abbreviations
Glossary
Foreword by Mike Campbell
Foreword by Raj Sardana
Preface
Introduction
What is operational resilience?
Facets of operational resiliency
Driving business value
How to approach operational resilience
Operational resilience fundamentals
Getting organised around operational resilience
Regulation: Reshaping the financial industry
Understanding impact tolerances: How severe is severe?
Scenario testing: What are severe but plausible scenarios?
Connecting the dots: Resilience, risk and resolution
How resilient are you? The supply chain imperative
Intersection of operational resilience, ESG and climate risk
Artificial intelligence and the transformation of operational resilience
Case study: Covid-19 and the transformational shift in resilience
Closing thoughts: The impact of operational resilience
Appendix: toolkit and guide
Endnotes
References
Alicke, K., E. Barriball and V. Trautwein, 2021, “How COVID-19 is Reshaping Supply Chains”, McKinsey & Co, November 23.
Alicke, K., V. Dilda, C. Lennartz and I. van der Heijden, 2024, “Canal Disruptions and the Impact on Global Supply Chains”, McKinsey & Co, February 6.
Atluri, V., P. Dahlström, B. Gaffey, V. G. de la Torre, N. Kaka, T. Lajous, A. Singla, A. Sukharevsky, A. Travasoni and B. Vieira, 2024, “Beyond the Hype: Capturing the Potential of AI and Gen AI in Tech, Media, Media and Telecom”, McKinsey & C, February 22.
Aviation Strategy, 2002, “Southwest: How to Overcome the September 11 Crisis”, November.
Bank of England, PRA and FCA, 2018, “Building the UK Financial Sector’s Operational Resilience”, Discussion Paper, July.
Barbosa, F., S. Lehmitz, J. Maksimainen, L. Mori, B. Richardson, E. Roth, H. Tai, S. Thakker, I. Wells and R. Zemmel, 2024, “Beyond the Hype: New Opportunities for Gen AI in Energy and Materials”, McKinsey & Co, February 5.
BCBS, 2021, “Principles for Operational Resilience”, Bank for International Settlements, March 31.
Bestsennyy, O., G. Gilbert, A. Harris and J. Rost, 2021, “Telehealth: A Quarter-Trillion-Dollar Post-COVID-19 Reality?”, McKinsey & Co, July 9.
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