Starting afresh has advantages for Metro Bank
In the current climate, a startup retail bank will attract a lot of attention from regulators – and criminals. Metro Bank's chief risk officer Mike Hudson discusses fraud, incentives and the advantages of living without legacies with Jessica Meek
Metro Bank is the first retail bank to be launched in the UK for more than 100 years, with a simplified business model and an emphasis on customer service that it hopes will enable it to challenge the UK's established retail lenders.
Since opening its first branch in 2010, the bank has seen several of its UK competitors facing public condemnation about some of their practices when dealing with retail customers. In April 2011, following a judgment from the UK High Court, the four major UK banks
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