Untangling the system

The cost of administering thousands of life policies is attracting close attention as insurers come under pressure to improve efficiency. Life & Pensions examines the different ways in which the problem is being tackled

Customers, competitors, rating agencies, regulators and investors - everyone nowadays, it seems, is interested in how insurance companies manage their policy administration costs. Customers want to know that their premiums are not propping up some ancient processing infrastructure rather than being invested to their advantage. Competitors are eager to know how they are doing in terms of managing costs versus their peers, and whether they can steal a competitive march by doing better. And rating