Banks seek to cut costs through customer self-service
LONDON -- Top global banks are predominantly concerned with cutting costs in respect of their plans for customer self-service, the concept that gives customers the ability to access and query th eir own transactions. That is the main conclusion of a survey of the world’s top 500 banks by software provider SunGard.
The survey results, issued in early April, show that banks agree that real-time information provision is key to achieving a competitive edge, but the perceived technological obstacles
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