FX venues improve ‘stickiness’, Citi review finds

Improvements in tech stability, execution quality and bespoke services appease users

Client-retention

Foreign exchange trading venues have improved their ‘stickiness’ among clients, with the number of users seeking new vendors falling by more than half in the past two years, a new survey from Citi shows.

The US dealer’s annual FX vendor review finds improvements in execution quality, technological stability and a proliferation of bespoke tools helped reduce the portion of respondents seeking alternative platforms to 19%, down from 51% in 2022. 

“They’ve [clients] realised that the grass is not

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